Terms and Conditions

OVERVIEW

The following Terms of Use (“Terms”) governs the relationship between you and ASCEND
(“ASCEND ACCESS SYSTEM SCAFFOLDING LLC”) a company
incorporated in Dubai under Department of Economic Development with its registered office at
Nad al hamar, Near belhasa driving school, Dubai United Arab Emirates, PO
Box 182519, in connection with your use of www.ascendsteels.com (“Site”). The Site is owned
and operated by ASCEND ACCESS SYSTEM SCAFFOLDING LLC and its affiliates (collectively,
“ASCEND”, “We”, “Us” or “Our”).
These Terms do not affect your statutory rights. By accessing, using, or registering for a Site,
you agree to be bound by these Terms that govern all transactions via the Site. If you are
unwilling to be bound by these Terms, you should not access, use, or register for the Site. These
Terms of Service apply to all users of the site, including without limitation users who are
browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the
Terms of Service. You can review the most current version of the Terms of Service at any time
on this page. We reserve the right to update, change or replace any part of these Terms of
Service by posting updates and/or changes to our website. It is your responsibility to check this
page periodically for changes. Your continued use of or access to the website following the
posting of any changes constitutes acceptance of those changes.
Our store is hosted on https://www.ascendsteels.com. They provide us with an online
ecommerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in
your state or province of residence, or that you are the age of majority in your state or province
of residence and you have given us your consent to allow any of your minor dependents to use
this site. In accordance with the laws of UAE, minors under the age of 18 shall be prohibited to
register as a User of this website and are not allowed to transact or use the website. You may
not use our products for any illegal or unauthorized purpose nor may you, in the use of the
Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You
must not transmit any worms or viruses or any code of a destructive nature. A breach or
violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand
that your content (not including credit card information), may be transferred unencrypted and
involve (a) transmissions over various networks; and (b) changes to conform and adapt to
technical requirements of connecting networks or devices. Credit card information is always
encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell,
resell or exploit any portion of the Service, use of the Service, or access to the Service or any
contact on the website through which the service is provided, without express written
permission by us. The headings used in this agreement are included for convenience only and
will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or
current. The material on this site is provided for general information only and should not be
relied upon or used as the sole basis for making decisions without consulting primary, more
accurate, more complete or more timely sources of information. Any reliance on the material
on this site is at your own risk. This site may contain certain historical information. Historical
information, necessarily, is not current and is provided for your reference only. We reserve the
right to modify the contents of this site at any time, but we have no obligation to update any
information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time
to modify or discontinue the Service (or any part or content thereof) without notice at any
time. We shall not be liable to you or to any third-party for any modification, price change,
suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These
products or services may have limited quantities and are subject to return or exchange only
according to our Return Policy. We have made every effort to display as accurately as possible
the colors and images of our products that appear at the store. We cannot guarantee that your
computer monitor’s display of any color will be accurate. We reserve the right but are not
obligated, to limit the sales of our products or Services to any person, geographic region or
jurisdiction. We may exercise this right on a case by-case basis. We reserve the right to limit the
quantities of any products or services that we offer. All descriptions of products or product
pricing are subject to change at any time without notice, at the sole discretion of us. We
reserve the right to discontinue any product at any time. Any offer for any product or service
made on this site is void where prohibited. We do not warrant that the quality of any products,
services, information, or other material purchased or obtained by you will meet your
expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit
or cancel quantities purchased per person, per household or per order. These restrictions may
include orders placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we make a change to
or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the
order was made. We reserve the right to limit or prohibit orders that, in our sole judgment,
appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all
purchases made at our store. You agree to promptly update your account and other
information, including your email address and credit card numbers and expiration dates, so that
we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have
any control nor input. You acknowledge and agree that we provide access to such tools ”as is”
and “as available” without any warranties, representations or conditions of any kind and
without any endorsement. We shall have no liability whatsoever arising from or relating to your
use of optional third-party tools. Any use by you of optional tools offered through the site is
entirely at your own risk and discretion and you should ensure that you are familiar with and
approve of the terms on which tools are provided by the relevant third-party provider(s). We
may also, in the future, offer new services and/or features through the website (including, the
release of new tools and resources). Such new features and/or services shall also be subject to
these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from
third-parties. Third-party links on this site may direct you to third-party websites that are not
affiliated with us. We are not responsible for examining or evaluating the content or accuracy
and we do not warrant and will not have any liability or responsibility for any third-party
materials or websites, or for any other materials, products, or services of third-parties. We are
not liable for any harm or damages related to the purchase or use of goods, services, resources,
content, or any other transactions made in connection with any third-party websites. Please
review carefully the third party’s policies and practices and make sure you understand them
before you engage in any transaction. Complaints, claims, concerns, or questions regarding
third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without
a request from us you send creative ideas, suggestions, proposals, plans, or other materials,
whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that
we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise
use in any medium any comments that you forward to us. We are and shall be under no
obligation (1) to maintain any comments in confidence; (2) to pay compensation for any
comments; or (3) to respond to any comments. We may, but have no obligation to, monitor,
edit or remove content that we determine in our sole discretion are unlawful, offensive,
threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or
violates any party’s intellectual property or these Terms of Service. You agree that your
comments will not violate any right of any third-party, including copyright, trademark, privacy,
personality or other personal or proprietary right. You further agree that your comments will
not contain libelous or otherwise unlawful, abusive or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of the Service or
any related website. You may not use a false e-mail address, pretend to be someone other than
yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are
solely responsible for any comments you make and their accuracy. We take no responsibility
and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To
view our Privacy Policy. The details you are asked to submit will be provided directly to our
payment provider via a secured connection. The cardholder must retain a copy of transaction
records and Merchant policies and rules. We accept payments online using Visa and
MasterCard credit/debit card in AED .
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical
errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions,
offers, product shipping charges, transit times and availability. We reserve the right to correct
any errors, inaccuracies or omissions, and to change or update information or cancel orders if
any information in the Service or on any related website is inaccurate at any time without prior
notice (including after you have submitted your order). We undertake no obligation to update,
amend or clarify information in the Service or on any related website, including without
limitation, pricing information, except as required by law. No specified update or refresh date
applied in the Service or on any related website should be taken to indicate that all information
in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from
using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or
participate in any unlawful acts; (c) to violate any international, federal, provincial or state
regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual
property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm,
defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation,
religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading
information; (g) to upload or transmit viruses or any other type of malicious code that will or
may be used in any way that will affect the functionality or operation of the Service or of any
related website, other websites, or the Internet; (h) to collect or track the personal information
of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or
immoral purpose; or (k) to interfere with or circumvent the security features of the Service or
any related
Applicability
The Shipping and Delivery Policy (the “Policy”) set forth herein shall apply exclusively to all sales
and deliveries of goods from Ascendsteels.com.
1.Order Processing Time
Orders are typically processed and shipped within 7-10 business days after payment
confirmation. Custom or made-to-order items may require additional processing time.
Please refer to the product description for specific details. The Carrier will deliver
between 9am and 5pm Saturday to Thursday, someone should be at the delivery address
between these times to accept delivery.
Please check stock availability if you are making a time sensitive order.
2. Methods of shipping available (standard, expedited)
We offer standard shipping for all orders. Expedited shipping options may be available for an
additional fee, depending on the product and destination.
3. Shipping costs
Shipping costs are calculated based on the weight of the items, shipping method selected, and
delivery destination. Free shipping may be offered on select products or orders above a certain
value. Details will be provided during checkout.
4. International shipping information
We currently ship within the UAE. But we do not offer international shipping at this time.
5. Shipping processing time
All standard shipping orders are typically processed within 7-9 business days for delivery, while
expedited shipping may arrive sooner. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery.
6. Shipping address
We make every attempt to validate the shipping address provided at checkout to ensure it is
recognized as a valid address by the Service Provider. If we cannot validate the address, we will
try to contact the customer to provide an updated address. If we cannot update the address,
the order will be canceled and refunded.
Ascendsteels will not be held responsible if the customer provides the wrong shipping address
and we cannot recover the package.
7.Change of address
Please ensure that your shipping address is entered correctly during checkout. If you need to
make changes to your shipping address after placing your order, please contact us as soon as
possible. We will do our best to accommodate your request, but changes may not be possible
once the order has been shipped.
8. Delay
Please note that unforeseen circumstances such as extreme weather conditions, natural
disasters, customs delays, or logistical issues beyond our control may result in delays to the
estimated delivery times. While we strive to ensure timely delivery of all orders, we cannot be
held liable for any such delays. In the event of a significant delay, we will make every effort to
keep you informed and updated on the status of your shipment.
9. Customs, Duties, and Taxes
Ascendsteels is not responsible for any customs and taxes applied to your order. All fees
imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and
other costs).
10. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has
shipped. The tracking number will be active within 24 hours. You can track the status of your
shipment using the provided tracking number on our website or through the carrier’s website.
11. Missing or Stolen Shipments
If you did not receive your order, but the shipping carrier has reported that it was delivered,
please let us know as soon as possible:
Call +971502278785
Or alert us at sales@ascenduae.com
12. Damage to Goods
In the event that goods are damaged during shipping or delivery, Ascend will initiate an
investigation to assess the extent of damage and determine responsibility. Customers must
report any damaged goods within 10 days of receipt by contacting sales@ascenduae.com Upon
verification of the damage and responsibility, Ascend will provide options for replacement,
repair, or refund at its discretion.
13. Refunds and Returns
Please refer to refund and returns policy.
14. Force Majeure
Ascend will not be liable for any loss incurred as a result of delay or failure to meet an accepted
order or to observe any of this Policy due to an event of force majeure, being any cause or
circumstance beyond Ascend’s reasonable control, including any failure or delay in
performance caused by any strikes, lock-outs, labour disputes, fires, terrorist acts, acts of God
or public enemy, malicious or accidental damage, delays in transport, breakdowns in machinery
or restrictions or prohibitions by any Government or any semiGovernment authorities or
embargos.
During the continuance of an event of force majeure affecting Ascend, its obligations under this
Policy will be suspended and will resume as soon as possible after the cause or circumstance
has ceased to have effect.
15. Limitation of Liability
Ascend liability is limited to claims for damages caused by Ascend’s gross negligence or wilful
misconduct. Ascend shall not be held liable for any indirect, consequential, or incidental
damages, including but not limited to loss of profits, loss of business opportunity, or any other
economic loss, arising from shipping delays, delivery failures, or any other shipping-related
issues.
16. Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or concerns regarding our
shipping policy or your order, please don’t hesitate to contact our customer service team.
We are here to assist you in any way we can.
Goods which are incorrectly ordered, can be returned for a refund, however the customer is
responsible for its return.
We will not be liable to replace any damaged goods at our cost, if this is not notified or
refused with the Carriers. All items are inspected when delivering. Items must be refused if it
has arrived damaged. We shall have no liability to pay any money to you by way of
compensation other than any refund we make under these conditions.
Thank you for choosing Ascendsteels.com. We appreciate your business and look forward to
serving you again in the future.