Shipping And Delivery Policy Ascend Steels
This Shipping and Delivery Policy complies with the United Arab Emirates (UAE) Federal Law No.
50 of 2022 concerning the Commercial Transactions Law and applicable laws governing shipping
and delivery policies for e-commerce goods in the UAE.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This Policy
will apply to any order you place with us.
1. Definitions:
For the purposes of this Policy:
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers
to Ascend
• Products/Goods refers to the items offered for sale on the Service.
• Orders means a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Ascendsteels.com, accessible from www.Ascendsteels.com.
• You means the individual accessing the Service, or the company, or other legal entity on
behalf of which such individual is accessing or using the Service, as applicable.
Applicability
The Shipping and Delivery Policy (the “Policy”) set forth herein shall apply exclusively to all sales
and deliveries of goods from Ascenduae.com.
1.Order Processing Time
Orders are typically processed and shipped within 7-10 business days after payment
confirmation. Custom or made-to-order items may require additional processing time.
Please refer to the product description for specific details. The Carrier will deliver
between 9am and 5pm Saturday to Thursday, someone should be at the delivery address
between these times to accept delivery.
Please check stock availability if you are making a time sensitive order.
2. Methods of shipping available (standard, expedited)
We offer standard shipping for all orders. Expedited shipping options may be available for an
additional fee, depending on the product and destination.
3. Shipping costs
Shipping costs are calculated based on the weight of the items, shipping method selected, and
delivery destination. Free shipping may be offered on select products or orders above a certain
value. Details will be provided during checkout.
4. International shipping information
We currently ship within the UAE. But we do not offer international shipping at this time.
5. Shipping processing time
All standard shipping orders are typically processed within 7-9 business days for delivery, while
expedited shipping may arrive sooner. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery.
6. Shipping address
We make every attempt to validate the shipping address provided at checkout to ensure it is
recognized as a valid address by the Service Provider. If we cannot validate the address, we will
try to contact the customer to provide an updated address. If we cannot update the address,
the order will be canceled and refunded.
Ascend will not be held responsible if the customer provides the wrong shipping address and
we cannot recover the package.
7.Change of address
Please ensure that your shipping address is entered correctly during checkout. If you need to
make changes to your shipping address after placing your order, please contact us as soon as
possible. We will do our best to accommodate your request, but changes may not be possible
once the order has been shipped.
8. Delay
Please note that unforeseen circumstances such as extreme weather conditions, natural
disasters, customs delays, or logistical issues beyond our control may result in delays to the
estimated delivery times. While we strive to ensure timely delivery of all orders, we cannot be
held liable for any such delays. In the event of a significant delay, we will make every effort to
keep you informed and updated on the status of your shipment.
9. Customs, Duties, and Taxes
Ascend is not responsible for any customs and taxes applied to your order. All fees imposed
during or after shipping are the customer’s responsibility (including tariffs, taxes, and other
costs).
10. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has
shipped. The tracking number will be active within 24 hours. You can track the status of your
shipment using the provided tracking number on our website or through the carrier’s website.
11. Missing or Stolen Shipments
If you did not receive your order, but the shipping carrier has reported that it was delivered,
please let us know as soon as possible:
Call +971502278785
Or alert us at sales@ascenduae.com
12. Damage to Goods
In the event that goods are damaged during shipping or delivery, Ascend will initiate an
investigation to assess the extent of damage and determine responsibility. Customers must
report any damaged goods within 10 days of receipt by contacting sales@ascenduae.com Upon
verification of the damage and responsibility, Ascend will provide options for replacement,
repair, or refund at its discretion.
13. Refunds and Returns
Please refer to refund and returns policy.
14. Force Majeure
Ascend will not be liable for any loss incurred as a result of delay or failure to meet an accepted
order or to observe any of this Policy due to an event of force majeure, being any cause or
circumstance beyond Ascends reasonable control, including any failure or delay in performance
caused by any strikes, lock-outs, labor disputes, fires, terrorist acts, acts of God or public enemy,
malicious or accidental damage, delays in transport, breakdowns in machinery or restrictions or
prohibitions by any Government or any semi Government authorities or embargos.
During the continuance of an event of force majeure affecting Ascend, its obligations under this
Policy will be suspended and will resume as soon as possible after the cause or circumstance
has ceased to have effect.
15. Limitation of Liability
Ascend liability is limited to claims for damages caused by Ascends gross negligence or willful
misconduct. Ascend shall not be held liable for any indirect, consequential, or incidental
damages, including but not limited to loss of profits, loss of business opportunity, or any other
economic loss, arising from shipping delays, delivery failures, or any other shipping-related
issues.
16. Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping
policy or your order, please don’t hesitate to contact our customer service team.
We are here to assist you in any way we can.
Goods which are incorrectly ordered, can be returned for a refund, however the customer is
responsible for its return.
We will not be liable to replace any damaged goods at our cost, if this is not notified or
refused with the Carriers. All items are inspected when delivering. Items must be refused if it
has arrived damaged. We shall have no liability to pay any money to you by way of
compensation other than any refund we make under these conditions.
Thank you for choosing Ascenduae.com. We appreciate your business and look forward to
serving you again in the future.